Privacy Policy

We have developed this privacy policy in order to demonstrate our firm commitment to the privacy of your data and to comply with our obligations under the EU General Data Protection Regulations (GDPR).

Personal Data is information, or any combination of separate pieces of information, that could be used to identify you.

This privacy policy applies to both visitors who are registered on our website or contact Durlings in respect of a property we are marketing, and to clients who retain Durlings.  It is accordingly divided into two sections:

Section 1 : This section sets out, in relation to information we collect from our wesite or by email or telephone, the practices we follow to respect the privacy of all visitors.

Section 2 : Under the GDPR, we are required to update the data protection references in our engagement letters with clients and our standard terms and conditions and, in the case of individual clients, provide certain details about Durlings and collection and use of your personal data.

Section 1

At Durlings we have focused on implementing fair information practices that are designed to protect your privacy.  If you have questions, or you do not feel that your concerns have been addressed in this privacy policy, or you just want to talk with us, feel free to contact us by email at

Data Collection

We collect personally identifiable information that is voluntarily provided when you register on our website (User Data).  The User Data that Durlings receives from visitors includes name, email address and telephone numbers, and any other information provided by visitors in email messages or attachments.Typically, User Data is collected in order to assist visitors to:

  • register for certain areas of the website
  • receive newsletters
  • contact us for further information

It is Durlings’ policy to limit the information collected to only the minimum information required to complete a website visitor’s request.

Durlings’ intention is not to seek any sensitive information through our website.  Sensitive information includes a number of types of data relating to race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life, or criminal record.

Use of User Data

User Data obtained by the website is used for internal business purposes of Durlings and in connection with a visitor’s request.  This data is not shared with others for unrelated purposes unless stated in this Privacy Policy or otherwise communicated to the website visitor.

Except for instances where visitors explicitly choose to receive Durlings newsletters, Durlings will not use personal data collected from our website to distribute marketing or informational materials.

Third Parties

It is Durlings’ policy only to disclose User Data to third parties under the following circumstances:

  • when explicitly requested by the visitor
  • when required to deliver publications requested by the visitor

This website does not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

Third Party Links

Any links to third party websites are provided to users only as a convenience.  The inclusion of the link does not mean Durlings endorses those sites and we strongly recommend visitors review the privacy notices or policies relating to those sites.  Durlings accepts no responsibility for the content of such sites or their privacy policies.

Use of Cookies

We do not use cookies on our website.


As a policy, visitors are not required to register to gain access to this Site.  Personally identifiable information provided to Durlings through this website is provided voluntarily by visitors.  Should visitors subsequently choose to unsubscribe from the newsletter or any registrations, we will provide instructions on the appropriate website area or in communications to our visitors; or a visitor may contact Durlings at


Each visitor has the right of access to personal data they have submitted through this website.

User updates of information should be handled by going back through the registration process.  Enquiries about the accuracy of identifying information previously submitted, or requests to have information removed, should be directed to


All Durlings’ partners and employees are instructed to follow our security policy.  Only authorised personnel are provided access to personally-identifiable information and these employees are required to agree to ensure confidentiality of this information.


Durlings may modify or amend this Privacy Policy at any time and the amended policy will take effect as soon as it is posted on the website.  To keep visitors informed, Durlings will notify users of material changes to our Privacy Policy by prominently identifying a link on our website home page to the updated Privacy Policy for a period of not less than two weeks.


By continuing to use this website and by providing any personal data (including sensitive personal data ) to us via the website or email addresses provided on the website, visitors are consenting to our use of your personal data as set out in this Privacy Policy.  Please do not send us any personal data if you do not want that information to be used by us in this manner.


Rupert and Caroline Farrant are the owners of the copyrights in the trade mark and logo of Durlings.  They also own or have  valid licence to use the copyright in all documents, publications, information, images and ideas (content) provided by or described in this website.

The Content is provided for information purposes only.

Visitors may not download, display, or print any page from the site except for their own personal use.

Users may not store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or otherwise make available or communicate to the public any part of the Site or systematically extract material from the Site or any document available through it or in any other way exploit commercially all or any part of the Site or any document available through it without prior written permission.

Section 2

Durlings is a partnership.  The partners are Rupert Farrant and Caroline Farrant.

Our office is at 22 Mount Ephraim Road, Tunbridge Wells, Kent, TN1 1ED.  Our Data Protection manager can be contacted at

What are your rights as a client?

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted.  You can contact our Data Protection manager if you have a complaint on how we have handled your personal data.

If you are not satisfied with our response or believe we are not processing your personal data legally you can complain to the Information Commissioner’s Office (ICO).

Unless otherwise agreed with you, we will only collect basic personal data about you, which does not include any sensitive personal data but does include the likes of your name, home or business address, email address and telephone number.

A full list of your rights under GDPR is as follows:

  1. The right to access the personal data we hold on you.
  2. The right to correct and update the personal data we hold on you.
  3. The right to have your personal data erased.
  4. The right to restrict the processing of your personal data.
  5. The right to data portability.
  6. The right to withdraw your consent to the processing of data at any time.
  7. The right to lodge a complaint with the Information Commissioners Office.

You can contact the Information Commissioner’s Office via email, on 0303 123 1113, or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Data Collection

We need to know basic personal data in order to provide you with our services, and to claim our right to be paid for our services under our terms of engagement or our standard terms and conditions.  We will not collect any personal data from you that we do not need.

Use of Data

All the personal data we hold about you will be processed by our staff (who are subject to strict internal procedures) and no third parties will have access to it unless there is a legal obligation for us to provide them with this.  We have set out below the legal bases for Durlings to process your data.

Some of our processing is necessary for compliance with a legal obligation.  For example, Durlings is a regulated entity and therefore has a duty to act as a data controller and is obliged to report certain matters to its regulators or to law enforcement agencies.

We may also process data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract.

Where your information is used other than in accordance with one of these uses, we will first obtain your consent to that use.

How long do we keep your personal data?

We keep your personal data for a minimum of 6 years, after which time it will be destroyed if it is no longer required for the purpose for which it was obtained.  If you consent to receive marketing information, any data we use for this purpose will be kept until you notify us that you no longer wish to receive such information.

Sharing your personal data

Your personal data will only be shared with third parties, including other data controllers (who are subject to the same data protection rules as us), where it is necessary for the performance of the data controllers’ tasks or where you first give us your prior consent.  We may need to share your data with our agents, suppliers and contractors.  For example, we may ask a supplier to send out newsletters on our behalf, or to maintain our database software, or to provide you with a survey, report or certificate.


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Professional Services

Durlings have the expertise and local knowledge to carry out commercial valuations. Durlings are also able to offer both landlords and tenants representation in rent review or lease renewal negotiations. Find out more

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Contact us

22 Mount Ephraim Road,
Tunbridge Wells,
Kent. TN1 1ED

t: 01892 552 500 | f: 01892 535 526

01892 552 500